Returns + Exchanges (On-Line Orders)

Returns (Online Orders)

Because you can’t see our pieces in person, we make returns easy. Email us within 30 days of delivery to start a return. Items must be unused and in original condition and packaging, with tags attached if applicable. You can choose what works best for you:

Refund: the item price returned to your original payment method.

Store credit + 10% bonus: return a $50 item and receive $55 to spend online or in the shop. Store credit never expires.

How it works

  1. Email us first at hello@dogandponyshow.com before sending anything back, and include:
    • Your name
    • Phone number
    • Order number
    • Name of the item you’d like to return
    • Reason for the return (for example: not what I expected, damaged, wrong color)
  2. Wait for our reply, then ship your return within 7 days. Pack the item securely and include your order number inside the package. Return shipping is the customer’s responsibility. We recommend a tracked, insured service, since we can’t be responsible for returns lost or damaged in transit. Send to: Dog & Pony Show, 68 N. Market St., Asheville, NC 28801
  3. Receive your refund or credit. Once we receive your return, we’ll issue your refund or store credit within 7 business days. Refunds may take a few extra days to appear, depending on your bank. The bonus is based on the item price and doesn’t include shipping or tax.

Shipping and tax
Original shipping charges are non-refundable, except on damaged or not-as-described orders. Sales tax on returned items is refunded.

Exchanges
If you’d like to exchange an item, let us know when you email us and we’ll do our best to accommodate your request. We’ll confirm whether the new item is available and complete the exchange once we receive the original item back. We’ll cover shipping on your replacement item for your first exchange. Any price difference will be refunded or invoiced. If the new item isn’t available, you can return the original for a refund or store credit with the 10% bonus.

Damaged or not as described?
Email us a photo within 7 days of delivery. We’ll cover return shipping and send a replacement or refund. This applies to final sale items too.

Please note

  • Handmade pieces vary slightly in color and finish.
  • The following are final sale and not returnable, unless they arrive damaged or not as described: custom or personalized items, gift cards, sale or clearance merchandise, used candles and soaps, and food and other consumables.

This policy applies to purchases made on dogandponyshow.com. In-store purchases are subject to our in-store policy.

Thank you for shopping with Dog & Pony Show. We truly appreciate your support of our small business! For any return question, contact us at hello@dogandponyshow.com.