Returns & Exchanges (In-Store Purchases)

We want you to love what you take home. If something isn’t quite right, bring it back within 30 days of purchase for store credit or an exchange. Items must be unused and in original condition, with tags attached if applicable. Please bring your receipt or gift receipt if you have one.

Store credit
Return an item and we’ll issue store credit for the full price paid, plus sales tax, to spend in the shop or online at dogandponyshow.com. Store credit never expires. In-store returns are not refunded to your original payment method.

Gift receipts
Giving a gift? Just ask for a gift receipt at checkout. Received something as a gift? Bring your gift receipt and the item within 30 days of purchase, and we’ll look up the selling price. Store credit is always issued to the person returning the item, not the original purchaser.

No receipt? No problem.
If you don’t have a receipt or gift receipt, we’ll gladly accept the return for store credit at the item’s lowest selling price in the last 30 days, plus sales tax.

How it works

  1. Bring it back. Visit us at 68 N. Market St. within 30 days of purchase with your item and, if you have it, your receipt or gift receipt.
  2. Tell us what’s happening. We’ll ask what didn’t work, whether it was the color, the size, or just not the right fit. It helps us choose better pieces.
  3. Receive your credit. We’ll issue your store credit on the spot.

Exchanges
Prefer something different? Let us know and we’ll happily swap your item for another, subject to availability. Any price difference will be credited or collected at the time of exchange. If the piece you want isn’t available, we’ll issue store credit instead. Exchanges without a receipt or gift receipt are made at the item’s lowest selling price in the last 30 days.

Found a flaw after you got home?
If something has a defect or was damaged when you bought it, bring it in within 7 days with your receipt or gift receipt. We’ll gladly replace it or issue store credit. This applies to final sale items too. Because we love vintage and handmade pieces, please note that age-related wear, natural variation and signs of handwork are part of their character and are not defects.

Please note

  • The following are final sale and not returnable, unless damaged or defective when purchased: custom or personalized items, gift cards, sale or clearance merchandise, used candles and soaps, and food and other consumables.
  • Items purchased on dogandponyshow.com are subject to our online returns policy.

Thank you for shopping with Dog & Pony Show. We truly appreciate your support of our small business! Questions? Call us at the shop at 828-785-5008, stop by, or email us at hello@dogandponyshow.com.